NYX CYCLE AND FITNESS TERMS AND CONDITIONS
By utilizing any of NYX services, you agree to be bound by the following terms and conditions (“Terms and Conditions”). In the event of any conflict between these Terms and Conditions and any applicable written agreement between You and NYX, the written agreement shall prevail.
- Eligibility
You must be at least 13 years old and 4’ 9” or taller to participate in our classes or use our Services. If you are under 18 years old, a parent or legal guardian must attend class with you and provide their written consent in a form satisfactory to NYX, including but not limited to execution of the Liability Waiver and Media Consent on behalf of themselves and their minor.
- Studio Rules and Etiquette
Please arrive at least 15 minutes before class start time to allow for check-in, bike set up, bathroom use, shoe rental, and storage of personal items.
Proper attire and footwear are required.
Always respect our staff, instructors, and other members.
The grace period for class tardiness is 5 minutes. If you are not present once class has been in session for 5 minutes, you WILL NOT be permitted to enter the spin room, and you will not be entitled to a refund.
Your specific bike spot reservation is valid until 5 minutes before the scheduled class time. If you are not seated, setting up your bike, or do not have your belongings on your bike 5 minutes before class, your bike may be given to away to another rider and you will be assigned a different bike spot.
Class is NOT a time to be on your phone, especially when the lights are out. We love in-class videos and photos and do not want to take this privilege away. Taking a video or photo when the lights are on during class is acceptable. If the lights are low, please make sure your phone light is off.
Entering and exiting the spin room during class is extremely disruptive and could be a safety issue. We understand that emergencies happen, but if you cannot commit to the full time and duration of the class, please do not book it. A reminder: if you choose to exit the room, it is always better to do so when the lights are on, not when they are off.
- Memberships and Credits and Expirations/Terminations
Credits, Credit packs, and Memberships do expire on their own terms. Please make sure you understand the expiration date of any package before you purchase. Expirations are listed in the item description. Regular Memberships are recurring memberships that do not expire. However, NYX does offer special memberships from time to time that may have an expiration date such as discounted memberships offered on promotion or for a special group such as students, teachers, and veterans.
Membership terminations need to provide 30 days’ advance notice prior to the next billing period. No refunds will be issued for partial months or unused sessions. By way of example, if your Membership is due to renew on August 5th, in order not to be billed for the August 5th cycle, you must provide written notice of cancellation by July 5th. If you provide less than 30 days’ written notice, you agree that you will be billed for the next cycle.
- Refunds/ Late Cancellation/No Show/ Policies
No refunds are available except on unworn and unwashed merchandise within 7 days of purchase. Please contact management at studio@nyxcycle.com if you believe you have a special circumstance you wish the Company to review with respect to a refund.
You may cancel your booking up to 12 hours before the scheduled class. You agree to perform the cancellation online using the web or NYX app. Any cancellations within 12 hours of scheduled class time will incur a $15 fee. You may not email or call to cancel.
If you do not show up to your booked class, NYX has the right to charge you a No-Show Fee of $20.
- Reservation Windows
The NYX reservation window opens at 3pm on Sunday for reservations/bookings. Regular Memberships may book classes 14 days out after the booking window opens. Everyone else may only book classes 7 days out after the booking window opens.
- Credit Card Disputes
If you have a credit card dispute, before filing a claim with your credit card company, you agree to contact NYX to discuss and see if there is a resolution, including but not limited NYX refunding you. If you file a claim with your credit card company before seeking resolution with NYX, NYX reserves the right to charge you for any claim dispute or claim processing fees charged to NYX by any bank.
- Reporting a Problem
If you hear or see of any kind of problem with the NYX service or facilities, please report it to NYX management immediately.
- Personal Items
NYX is not responsible for your lost, stolen or missing personal items. We make a limited number of lockers available to store personal items. The lockers are equipped with a locking mechanism. Do not leave anything of significant personal value in the lockers. If you leave personal items in public areas, you do so at your own risk.
- Lost and Found
NYX has limited space and any items left at NYX will be held for a maximum of 7 days. If not claimed within that time limit, NYX reserves the right to dispose of the item(s).
- Ear Plugs
Ear plugs for ear protection are made available for every class at both the front desk and in a bin immediately before entering the Spin Room. We encourage use of ear plugs.
- Bathroom Items
NYX stocks assorted items in the bathrooms/shower rooms for use while at NYX. These items are not “freebies” for customers to take home with them. Please be respectful when utilizing the needed amounts of these items and please do not take any unused items home. NYX launders towels every week and they remain the property of NYX, used or unused.
- Filming and Social Media
NYX will be filming classes for use with live streaming, video library, social media, and other video/digital platforms and uses. Additionally, we will take photographs before, during and after class for the promotion of the NYX business and other purposes. Please know by participating in class that you may be included in video or photographic content.